House Clearance Kentish Town Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Kentish Town provides house clearance, waste removal and related services to domestic and commercial customers. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 Customer means the individual, company or organisation booking or receiving the services.

1.2 Services means house clearance, waste collection, removal, transportation and disposal services, and any related services provided by us.

1.3 Quote means the price or estimated price provided to the Customer for the Services.

1.4 Contract means the agreement between the Customer and House Clearance Kentish Town for the provision of Services, incorporating these Terms and Conditions.

1.5 Waste means any items, materials, furniture, appliances, rubbish or other goods to be removed and disposed of as part of the Services.

1.6 Hazardous Waste means waste that is classified as hazardous under applicable UK law and regulations.

2. Scope of Services

2.1 We provide house clearance and waste removal services, which may include removal of household items, furniture, appliances, garden waste, office items and general non-hazardous waste.

2.2 We do not routinely handle Hazardous Waste, including but not limited to asbestos, clinical or medical waste, chemicals, solvents, oils, gas bottles, explosives, tyres, or any other materials classified as hazardous under UK legislation, unless expressly agreed in writing and subject to additional charges and conditions.

2.3 We reserve the right to refuse to remove any item that we reasonably believe may pose a health or safety risk, is illegal to transport or dispose of, or is beyond the scope of the Services as described in the Quote or booking confirmation.

2.4 Any description of Services on our website, marketing materials or communications is for general guidance only. The precise Services to be provided will be set out in the Quote or booking confirmation.

3. Booking Process

3.1 Bookings can be made by telephone, email or through any other booking method we offer from time to time.

3.2 To provide a Quote, we may request information about the property, the nature and approximate volume of Waste, access conditions, parking arrangements and any special requirements. We may also request photographs or conduct an on-site visit if necessary.

3.3 All Quotes are based on the information provided by the Customer. If that information is incomplete or inaccurate, or if the actual volume or type of Waste differs from what was described, we reserve the right to revise the Quote and adjust the charges accordingly.

3.4 A booking is only confirmed when we have accepted the Customer's request, provided a booking confirmation, and, where applicable, received any required deposit or advance payment.

3.5 The Customer is responsible for ensuring that all details in the booking confirmation are correct and must notify us promptly of any errors or changes.

4. Pricing and Quotes

4.1 Unless otherwise stated, all prices are quoted in pounds sterling and may be inclusive or exclusive of VAT, which will be specified at the time of quoting.

4.2 Quotes may be given as a fixed price or as an estimate based on the volume and type of Waste and the time required to complete the Services.

4.3 If, upon arrival, we find that the quantity of Waste or the labour required is greater than originally described, we will inform the Customer and may provide a revised Quote. The Customer may choose to accept the revised Quote or decline further Services. In the event of a decline, we may charge a call-out or minimum fee to cover our costs.

4.4 Additional charges may apply for difficult access, parking fees or fines incurred due to insufficient parking arrangements, congestion charges, waiting time, or the handling of items requiring special treatment.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Services on the day of collection.

5.2 We may accept payment by cash, debit card, credit card, bank transfer or other methods as advised at the time of booking.

5.3 For commercial Customers, we may, at our discretion, agree to provide credit terms. In such cases, payment shall be due within the time period stated on the invoice. If no period is stated, payment shall be due within 14 days of the invoice date.

5.4 Where a deposit or advance payment is required, this must be paid by the date specified in the booking confirmation. If the deposit is not received on time, we reserve the right to cancel or refuse the booking.

5.5 If the Customer fails to make any payment when due, we may charge interest on the overdue amount at the statutory rate, accruing daily until payment is received in full. We may also recover from the Customer all reasonable costs incurred in pursuing the debt, including collection agency fees and legal costs.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking by contacting us directly, subject to the conditions below.

6.2 If the Customer cancels a booking more than 48 hours before the scheduled start time, any deposit paid may be refunded at our discretion, less any reasonable administrative costs.

6.3 If the Customer cancels a booking less than 48 hours before the scheduled start time, we reserve the right to retain all or part of any deposit paid and to charge a cancellation fee to cover our costs and loss of business.

6.4 If our team arrives at the property at the agreed time and is unable to carry out the Services due to the Customer's act or omission, lack of access, or incorrect information, this will be treated as a late cancellation and may incur a cancellation or call-out fee.

6.5 We may cancel or reschedule a booking if circumstances beyond our reasonable control prevent us from providing the Services as planned. In such cases, we will notify the Customer as soon as practicable and offer to reschedule the Services. We shall not be liable for any resulting loss or inconvenience, but any deposit paid for the cancelled appointment will be refunded if the Customer does not wish to reschedule.

7. Access, Parking and Customer Obligations

7.1 The Customer must ensure that we have safe and reasonable access to the property and the Waste at the agreed time. This includes arranging for keys, codes or the presence of an authorised person to allow entry.

7.2 The Customer must ensure that all items to be removed are clearly identified or segregated from items that are to be retained. We will not be liable for any items removed in error where the Customer has failed to provide clear instructions.

7.3 The Customer is responsible for arranging suitable parking for our vehicles as close to the property as reasonably possible and for any parking permits or authorisations required. Any parking fees or fines incurred due to inadequate arrangements may be charged to the Customer.

7.4 The Customer must inform us of any relevant health and safety risks at the property, such as structural issues, presence of hazardous materials, or aggressive animals. We may pause or decline to proceed with the Services if we consider that safe working conditions are not present.

8. Waste Handling and Regulations

8.1 We operate in compliance with applicable UK waste management laws, including duty of care obligations, and we will only use authorised disposal facilities or licensed transfer stations for the Waste we collect.

8.2 By engaging our Services, the Customer confirms that they have the legal right to dispose of the Waste and that it does not include stolen goods or items obtained unlawfully.

8.3 The Customer must not present Hazardous Waste or prohibited items for collection unless agreed in advance and subject to any additional charges and regulatory requirements. If Hazardous Waste is discovered among the Waste without our prior agreement, we may refuse to collect it and may charge for any additional handling or segregation required.

8.4 We may provide the Customer with a waste transfer note or similar documentation where required by law or where requested. The Customer should retain such documents as evidence of lawful disposal.

8.5 Once the Waste has been loaded onto our vehicle and removed from the property, ownership and responsibility for the Waste transfers to us, and the Customer shall have no further claim to it.

9. Liability and Limitations

9.1 We will exercise reasonable care and skill in providing the Services. However, we shall not be liable for any loss or damage that is not reasonably foreseeable, or for any consequential, indirect or economic loss, including loss of profit, business or opportunity.

9.2 Our liability for any loss or damage to property caused by our negligence shall, to the fullest extent permitted by law, be limited to the lesser of the cost of repair or replacement of the damaged item or property, or the total price paid for the Services under the relevant Contract.

9.3 We shall not be liable for any damage arising from pre-existing defects, weaknesses or wear and tear in the Customer's property, fixtures, fittings or contents.

9.4 We will not be liable for any loss or damage resulting from the Customer's failure to separate items for removal from items to be retained, or from unclear or incomplete instructions.

9.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which liability cannot lawfully be limited or excluded.

10. Insurance

10.1 We maintain appropriate public liability insurance and, where applicable, employer's liability insurance to cover our operations.

10.2 The Customer is responsible for ensuring that their own insurance arrangements, including contents or buildings insurance, provide adequate cover for any risks not assumed by us under these Terms and Conditions.

11. Complaints and Disputes

11.1 If the Customer is dissatisfied with any aspect of the Services, they should notify us as soon as possible, and in any event within 48 hours of completion of the Services, giving full details of the issue.

11.2 We will investigate any complaint promptly and, where appropriate, may request additional information or evidence from the Customer.

11.3 We will aim to resolve complaints amicably. If a dispute cannot be resolved informally, either party may pursue any legal remedies available under English law.

12. Data Protection and Privacy

12.1 We may collect and process personal data relating to the Customer for the purposes of providing the Services, managing bookings, processing payments and complying with legal obligations.

12.2 We will handle personal data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to keep such data secure.

12.3 We will not sell or disclose the Customer's personal data to third parties except where required to do so by law, where necessary to perform the Services, or where the Customer has given consent.

13. Force Majeure

13.1 We shall not be liable for any delay or failure to perform our obligations under the Contract where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, transport disruptions, strikes, acts of God, accidents, or government restrictions.

13.2 If a force majeure event continues for an extended period, we may cancel the Contract without liability, subject to refunding any payments received for Services not yet provided.

14. Variation of Terms

14.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any such changes will not affect Contracts already in place unless required by law or agreed with the Customer.

14.2 The version of these Terms and Conditions in force at the time of the Customer's booking will apply to that Contract.

15. Severability

15.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed severed from the remaining provisions, which shall continue in full force and effect.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, whether contractual or non-contractual.

17. Entire Agreement

17.1 These Terms and Conditions, together with the Quote and booking confirmation, constitute the entire agreement between the Customer and House Clearance Kentish Town in relation to the Services and supersede any prior understandings, agreements or representations, whether oral or written.

17.2 The Customer acknowledges that they have not relied on any statement, promise or representation that is not expressly set out in these Terms and Conditions or in the Quote or booking confirmation.